BLACK CARD CONCIERGE
- Luxury Transportation
- Elevated Standards
- Atlanta's Premier Concierge Experience
Privacy Policy
Luxury Transportation & Concierge Services
1. Introduction
Black Card Concierge (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our clients and website visitors (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.blackcardconcierge.net (the “Website”), book a reservation, or otherwise engage our luxury transportation and concierge services (collectively, the “Services”). By using the Website or our Services, you agree to the terms of this Privacy Policy.
2. Information We Collect
Information You Provide to Us
- Contact information, including your name, phone number, email address, and billing address
- Reservation details, including pickup and destination locations, dates, times, passenger count, flight information, and special requests
- Payment information processed through our designated payment processor (Black Card Concierge does not directly store full payment card numbers).
- Correspondence you send to us, including booking requests, service feedback, and support inquiries.
- Information you submit through contact forms, concierge intake forms, or event-planning questionnaires on the Website.
Information Collected Automatically
- Standard technical information such as IP address, browser type, device type, and general location derived from your IP address.
- Website usage data, including pages visited, time spent on the Website, and referring pages, collected through cookies and similar analytics technologies.
3. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and fulfill transportation and concierge reservations.
- Communicate with you regarding bookings, confirmations, changes, and service updates.
- Coordinate with third-party vendors (such as hotels, restaurants, event venues, and affiliate transportation partners) when necessary to fulfill a concierge request you have authorized.
- Improve, personalize, and maintain the quality of our Services and Website.
- Respond to inquiries, feedback, and customer service requests.
- Comply with applicable law, licensing requirements, and legitimate business record-keeping obligations.
4. How We Share Your Information
Black Card Concierge does not sell your personal information. We may share information only in the following circumstances:
- Service Providers: With our payment processor, chauffeurs, and affiliate transportation partners solely as necessary to fulfill your reservation.
- Service Providers: With our payment processor, chauffeurs, and affiliate transportation partners solely as necessary to fulfill your reservation.
- Third-Party Vendors: With hotels, restaurants, venues, or other vendors you have asked us to coordinate with on your behalf as part of a concierge request.
- Business Transfers: In connection with a merger, acquisition, or sale of business assets, subject to the same privacy protections described here.
5. Payment Information
Payments are processed securely through our designated third-party payment processor. Black Card Concierge does not store complete payment card numbers on its own systems. Our payment processor maintains its own privacy and security practices governing the handling of payment data.
6. Cookies & Website Analytics
The Website may use cookies and similar tracking technologies to support core functionality and to understand how visitors use the Website. You may adjust your browser settings to refuse cookies; however, doing so may limit certain features of the Website.
7. Data Retention
We retain client and reservation information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, to maintain accurate business and licensing records, and to comply with applicable legal, tax, and insurance obligations.
8. Data Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect the confidentiality and security of your personal information. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
9. Your Choices & Rights
- You may request access to, correction of, or deletion of the personal information we hold about you, subject to our legal and business record-keeping obligations.
- You may opt out of non-essential marketing communications at any time by contacting us directly.
- You may decline to provide certain information, though this may limit our ability to fulfill your reservation or concierge request.
10. Children's Privacy
Our Services and Website are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on the Website with a revised effective date.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
Black Card Concierge™ is an independently owned and operated luxury transportation and concierge brand. Black Card Concierge is not affiliated with, endorsed by, or sponsored by American Express or any other credit card, charge card, or financial services brand.
- Luxury Transportation
- Atlanta, Georgia
- Privacy Policy
- Confidential